St. Louis, MO – S. M. Wilson & Co. has been honored with the 2024 Silver Excellence in Client Experience Award. This award, presented by Client Savvy, recognizes professional services firms in the top quarter of performance that consistently excel at aligning with expectations and delivering experiences buyers would highly recommend to others. Firms are broadly recognized by client outcomes and engagement. 

In 2023, S. M. Wilson began incorporating Client Savvy, a customer feedback software, into its client experience journey, sending 135+ surveys. 

“Pursuing excellence. This is one of S. M. Wilson’s values that our team members strive to achieve every day,” said Michael Yazbec, S. M. Wilson President. “By actively seeking feedback from our clients, we are not only strengthening the relationships, we are also identifying the specific areas that may need focus to continue enhancing our processes and the experiences we provide.” 

Founded in 2004, Client Savvy assists professional services firms in understanding what their clients are thinking and learning how they perform compared to their clients’ expectations. Creating the Client Feedback Tool empowers firms to know how they perform in terms of their clients’ expectations. 

For more information about the CX Award, visit clientexperienceaward.com.