Since 1921, S. M. Wilson has strived to provide exceptional experiences and create strong partnerships with each client throughout each project in our company’s markets: education, civic, retail, healthcare and commercial.
PURSUE EXCELLENCE
At S. M. Wilson, our team members go beyond expectations to provide an Amazing Client Experience.
Our company began incorporating Client Savvy, a customer feedback software, into our client experience journey in 2023.
Actively seeking feedback from our clients and design partners strengthens the relationship and helps identify specific areas for improvement. This feedback tool assists our project teams in making adjustments in the process. Our team members can then offer customized quality approaches for individual clients to meet their needs better.
Clients and design partners now receive surveys at various stages of construction throughout a project: a Pre-Construction Survey, an Ongoing Construction Survey, and a Close-Out Survey.
CLIENT FEEDBACK
Client Savvy is another tool that S. M. Wilson’s team members use to ensure goals are met, relationships are continually growing, and problems are addressed immediately.
The surveys include a short list of questions requiring fewer than 2-3 minutes to complete. Each response offers an opportunity to comment on several areas of our performance and help our team members adapt our processes to your unique needs.
ATTENTION TO DETAIL
Your feedback is specific to the project and returned to the people working with you. We pledge to respond to any issues you identify as the project proceeds. We value your feedback and may ask for input more frequently than you care to respond.
Our project team requests clients and design partners respond when something exceptional happens (positive or challenging) and know that we’ll take action when you do. At all other times, we will assume your non-response indicates that the process is working and the project is progressing as expected.
Contact: Amanda Bohnert, Chief Marketing Officer, for more information. Amanda.Bohnert@smwilson.com | 314.645.9595
”“The company is very responsive to questions and issues that arise during construction. Even with very small projects, they answer the phone and return calls timely.”
Cliff Jarvis, Columbia College
”"We were very pleased that our project came in at budget, excellent planning between our architect and the S. M. Wilson project manager.”
Ellen Schaumberg, Hermann Area District Hospital
”“S. M. Wilson has been very responsive to our overall project and the larger scope of our facility plan.”
Patrick Shelton, Edwardsville School District #7
”"This project simply would not be the success it is without your leadership and the help of S. M. Wilson. Your team has donated much time and effort and has led the St. Louis subcontractor community to leave a legacy building that will love on for many years."
Jayne Fry, Mercy